We all have images of shop employees not looking up from their Instagram accounts when we walk into stores, but today's economy is no playground and the majority of small businesses have their arms full of urgencies and daily obligations. So how is it that RetailTech startups/companies don't grasp this reality?Read More
Thoughts on entrepreneurship, startups, and tech.
I don’t know about you but ‘Black Friday’, ‘Cyber Monday’ and ‘Year End’ are the times of the year I receive the most promotional e-mail and what astounds me is how little companies know about me.Read More
There’s a lot of hype around digital wallets and apps and that makes sense, after all, how many billions of people purchase day to day items with pocket change every day around the globe?! But then again, how many of those are ready, or willing, to change their habits overnight because of some cool new app? Probably a handful in certain communities in leading edge New York or trendy London, but not many in my local bakery. At least not tomorrow.Read More
You purchase something and it doesn’t work, fit or match so you click on the customer support button onscreen and the ordeal starts. What you might expect to be something pretty straightforward, like in the ‘offline world’, turns into an experience straight out of Inception. It doesn’t have to be this way.Read More